The proper cleaning and maintenance of restaurant equipment needs to be done by fully trained professionals to protect consumers like Sarah Douglas who trusted the chain restaurant to provide her with a safe product and was served cleaning solution instead of the latte she ordered.

There is more to cleaning restaurant machinery than just running cleaning solution through it for a few cycles and calling it good. Unfortunately it happens way to often that solution is left in an ice machine and makes it’s way to a fountain drink or even a blended coffee or smoothie. This is why Polar Ice and Water’s factory trained technicians do a complete, detailed cleaning. The 10 step process includes disassembling the ice machine, scrubbing everything down and monitoring ice cycles for productivity and quality before leaving a job.

“Although Douglas survived the ordeal unharmed, it’s still eating at her, mainly because she fears that the cleaning fluid might end up in juice, soda or soft-serve ice cream and be ingested by kids. “As a mother, I want to make sure I have voice and that I’m being heard in terms of the safety of consumers, and how (alleged) negligence can affect people in such a drastic way,” she told Lethbridge News Now.”

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